Absolutely amazing appointment with Nurse Kam, no pain, really made to feel relaxed and explained everything to me clearly. - July 2024

 Patient's son called in for an appointment and selected the call back option. He was called back very quickly. He was asked the right questions and was given a home visit appointment for his mother. The person on the other end of the phone listened to his request, was polite and acted promptly. Patient's son wanted to praise the team for all the help they have given his mother today. - July 2024

Been quite poorly lately and I've had to see Dr Sumner a few times. Cannot fault my care. Such a sympathetic, helpful GP who has been very thorough. - April 2024

 Just wanted to let you know that I had a text message for an annual check up and I was very impressed that by accessing the link provided I could book an appointment without having to phone the surgery. This is a far better service than having to contact the surgery to try and make an appointment. - April 2024

Briliant service, phoned this morning for an appointment and received call back informing all booked. Tried this afternoon and got an appointment at 16:30pm. This has improved hugely, well done all of you!! - March 2024

 Myself and several members of my family transferred to the Charlton Surgery a few months ago after years of nightmare experiences with our Teldoc Practice. What a marvelous place, caring and kind admin staff who bend over backwards for you, and although I personally have only been seen by one of the doctors, other family members have had equally excellent treatment. - March 2024

Since you had all bad press last year I always just feel now that in general people just don't take time to say nice things anymore and just like to moan. I called the surgery yesterday afternoon, after approx an 8 min wait I spoke to a friendly receptionist and was seen by Dr Sumner just over an hour later - AMAZING SERVICE. Dr Sumner was friendly, checked me over as I guess is normal for my appointment but was also just so friendly and caring and I didn't feel rushed. As a family we have been with the surgery over 17 years and we can't ever fault it. Anyway I think you're all brilliant and thank you as always. - March 2024

 I would like to compliment you on your new phone system. This has made contacting you much more efficient and less time consuming. The availability of "on the day" appointments is impressive. Many thanks to all the hardworking team members of your team. - March 2024

Patient rated overall experience with Kam as very good and left the following feedback - ' Thank you for making my smear better. I was worried about procedure, you explained things and made me feel better. Thanks' - March 2024

Absolutely brilliant person Farah is amazing in what she does makes you feel as if a weight has lifted off your shoulders just by talking with her excellent person talks things through and never rushes you, thank you so much - January 2024

 I would like to thank the staff at Charlton for making my first appointment so easy and stress free. I was able to book a appointment 2 weeks ago to speak to a GP and today Dr Blower helped put my mind at ease, listened to my complaints and we put a plan in place. Outstanding service from all staff encountered especially Dr Blower. Thank you so much - January 2024

Hi, What a great service your reception staff provide. The automated queue system so you can hang up, keep your place and be called back is an excellent service which makes life a lot easier to be able to continue working whilst waiting for a call. On getting a call back (very quickly) your lovely reception staff had me sorted within a couple of minutes. Excellent service thank you. - December 2023

One of the best GP surgeries I've had. Yes it isn't always easy to get through but when you do they are amazingly helpful and they deal really well with my specialists, informing me and checking all meds requested, occasionally catching things the specialists miss with medicine interactions. - December 2023

Thank you so so much for informing me - the service has been amazing - I could not sleep last night and this is so helpful - thank you once again. - December 2023

I have been registered with you for approx 9 years and have not had to come in to see a Doctor. I attended the surgery last week, recieved a call early that morning from Dr Singh who then arranged a F2F with him. I was then able to get a blood test with Emma that morning also, I am extremely happy with the service I have received. - November 2023

I would like to pass on my thanks to the receptionist who dealt with my extension of fit note. After our initial telephone call she called me back to update me and check I was ok as I had been quite tearful on the phone. Having just lost my mum even the simplest of tasks seem overwhelming, so her kindness really made a difference. I'm so sorry I didn't catch her name. - November 2023

Farah provided excellent service. I felt very confident talking about my personal life. These sessions have allowed me to become stronger as a person and look after myself also as this has not been happening for a long time. Thank you so much farah, you have changed my life. - November 2023

I appreciate how busy the practice is and you are all doing a wonderful job, each and everyone at Charlton is lovely and does a fantastic job, never let anyone get you down as you are all brilliant - November 2023

A big thank you to Dr O'Toole, as he did some bloods for my partner yesterday, which cam back that evening and therefore prompted him to go to A&E, he awaited the results and contacted my partner and basically my partner is now currently unwell in hospital, but thanks to Dr O'Toole he is in the right place getting the right care. Dr O'Toole fast tracked me during covid as I had a lump on my neck which turned out to be thyroid cancer, and again due to his swiftness and care I am still on that fast track recieving fantastic care. 

I know you guys recieve a lot of negative feedback, so I just wanted to say thank you as obviously receptionist was apart of that process too, and as patients we are truly grateful. I think quite frankly Dr O'Toole needs a cape!!:) - November 2023

Very impressed with new telephone Callback system. I was happy to get a call back and was offered an appointment - November 2023

Karina was very very good at helping patient with appt times he advises he's never had a level of service like that and was very impressed and very happy and would like to give her a big thank you - October 2023

At a time when I found muself completely over whelmed by the death of my husband from Covid and the implications and the impact had on all the family, especially my sons it was good to be able to talk to someone who was so kind, caring and independent and grasped my situation. I am pleased to say I feel stronger, I have made many adjustments to my life over the last 2 1/2 years, in some part thanks to the help and support of Farah and social prescribing. Thank you very much for your help. Kind Regards - October 2023

WHOLE team have been fantastic! I was seen within 48 hours, had an immediate referral and within days had emergency support in place from the referral to SATH - Thank you so much everyone - you are doing a fantastic job in very difficult times and often with very little thanks or recognition! - October 2023

I rang for a Doctors appointment this morning at 08.32. I was asked if I wanted a call back by the automated system. I said yes. 15 minutes later I recieved a call back from the surgery and was given an appointment for 10.20. Absolutely excellent service. The new system worked splendidly. - October 2023

Very pleased with the Hold My Place in the phone Queue at busy times of the day. Also like the new booking links that are sent out by text message. Thanks - October 2023

The recent flu jab clinic held on the 30/9/23 was brilliantly organised. Very efficient, friendly and professional. Well done to all the staff involved. - October 2023

This service is a gem and Farah has given me a positive look in life and I’m happy to know that if  I need anything all I have to do is call. Thank you mean so much more than you know - September 2023

I've been following the recent press reports concerning medical practice performance in the Telford area and the recently announced assessment by Health Watch, whoever they are. I have been a patient at Charlton for some time and I have nothing but praise for the care I have received, most recently from Dr O'Toole. My wife recently moved to your practice as she was so impressed by what she saw. This should be considered praise indeed as she has worked for the NHS for a long time. I will be be contacting Health Watch to give them feedback - September 2023