Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

We do not take repeat prescription requests over the telephone.

Collecting your prescription

In order to process the large number of requests each day please note that 48 hours notice is required for repeat prescription requests, so please do not wait until you have run out of tablets before you request your medication. You can order your prescriptions up to 7 days in advance.

As a general rule, prescription times are as follows:


          Prescription Ready:


            Wednesday after 4pm


           Thursday after 4pm


      Friday after 4pm


           Monday after 4pm


               Tuesday after 4pm

Due to the high volume of requests received by the practice each day, you should note that you will be asked to call back if you arrive to collect your prescription earlier than the times indicated above.

Please note that the surgery is not open on Saturday morning. You should therefore ensure that prescriptions needed over the weekend are requested early enough to be collected before the surgery closes on Friday evening.

Your repeat prescriptions can be held for collection at the surgery. They can be collected from reception during our normal opening hours but we would respectfully ask that you avoid collection between 08.30 –  09.30 and between 14:00 and 15:00 when reception is particularly busy.

Your prescription can be posted back to you if you include a stamped addressed envelope with your request.

Campaign launched to help people save money on prescriptions

A new NHS England campaign aims to raise awareness of prescription saving schemes. 

A Prescription Prepayment Certificate will save people money if they pay for more than three months, or 11 itmes in 12 months. The certificate covers all NHS prescriptions for a set pre-paid price, which can also be spread over 10 direct debit payments.

People on a low income could be entitled to help with costs or even free prescriptions through the low income scheme, depending on their circumstances. 

The campaign is specifically targeting those living with long-term conditions as well as people living in deprived areas as data shows these populations receive significantly more prescription items than those living in less deprived areas.

For more information on Prescription Prepayment Certificates visit: and for the low income scheme eligibility checker, click HERE

To access the campaign resources for use in practices, please click here

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you have any queries about your prescription or medication, please contact the surgery on 01952 620138 and choose OPTION 3

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review, where the doctor deems necessary. We will contact you if you need to come in for a review.

Prescription charges

Find out more about prescription charges (

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.


Community Pharmacy Consultation Service (CPCS)

Community Pharmacy Consultation Service aims to provide eligible patients who are registered with a GP practice contracted to NHS England North Midlands Staffordshire and Shropshire Area (NHSE S&S) with access to free advice and treatment for common ailmentscharacterised by acute onset, via Community Pharmacy. The service will be provided through Community Pharmacies contracted to NHS England North Midlands Staffordshire and Shropshire Area (NHSE S&S) who have signed a Service Level Agreement to provide the service.

The overall aim of the scheme is to ensure that patients can access self-care advice for the treatment of common ailments and, where appropriate, can be supplied with over the counter medicines at NHS expense to treat their ailment. 

Patients accessing the service that are entitled to free prescriptions will receive medication free of charge. All current NHS exemptions (including those with valid pre-payment certificates) are applicable, and the patient will be asked to provide evidence of their exemption.

Patients that are not exempt will be required to pay the standard prescription charge.

Common Ailments List:

Bites and stings


Colds/Flu-like symptoms/Nasal congestion

Cold sores

Conjunctivitis (Acute bacterial)

Constipation (Acute)



Dermatitis/Dry skin/Allergic type skin rash

Diarrhoea (Acute)


Female UTI

Fever management

Fungal skin infections

Hayfever (Seasonal allergic rhinitis)




Infant colic


Mouth ulcers

Nappy rash

Oral thrush


Sore throat

Sprains and strains



Vaginal thrush

Warts and verrucas