The e-RS Manage Your Referral (MYR) website is easy for patients to use. It allows you to book, check, change and cancel your appointments online without help from the practice. 

Most patients will be directed to a booking webpage which provides information about the referral process. From here you can access the MYR website from the 'Start now' button to manage your referral using your booking reference number and access code

You can book your own appointment at a convenient date and time and location, where there is a choice for you to do so.

This is a wonderful new initiative which means fewer patients contacting the practice to find out what is happening with their appointment. This keeps the busy phone lines free for patients that require on the day medical attention.

To further help patients manage their referrals digitally, integration between the NHS App and the MYR patient website took place in late October 2020.

This allows all patients who have fully registered with the NHS App to go straight into MYR from the NHS App to view or manage any e-RS referrals, triage requests or bookings, without needing the specific details for a referral (booking reference number and access code).

This is great news for patients and we encourage you to manage your referrals online.

There is currently a backlog in Secondary Care due to the Covid-19 pandemic and there are increased waiting times for appointments. We are not best placed to tell you where you are on the waiting list but we can point you in the right direction to find out more.

• NHS England and NHS Improvement have recently launched the first phase of the My Planned Care Patient Digital Platform. This site provides people waiting for a hospital appointment, operation or treatment (excluding cancer) direct access to the latest wait-time information and support for all acute trusts across England. The platform is easy to access and navigate and is designed for patients who are on an NHS waiting list. We encourage you to look at this site where you may find the information you need before contacting the surgery for an update about any elective procedures you are waiting for.

• If you have not received an appointment following a referral that the doctor has made for you please telephone TRAQs on 01952 580441 

• To chase a hospital follow up appointment at The Princess Royal or Royal Shrewsbury Hospitals please telephone the booking office on 01952 282810

• If you have been referred for an x-ray or a scan and have not heard about your appointment please telephone the radiology department on 01952 641222 Ext 4666. 

The Shrewsbury and Telford Hospital Trust is wokring on the patient experience strategy and want to hear from you. 

Please follow the link to complete the survey.

Shrewsbury and Telford Hospital NHS Trust - Feedback Survey

The Hospital Patient Experience Team have, this week begun work on developing the Patient Experience Strategy. The first stage is to ask patients, service users and those important to them what matters most when using our services and what could make that experience better.

Patients are being asked to support in gaining feedback by completing the Survey which can be found by clicking here .

If you or anyone you know requires a paper copy of the survey sending directly to them, then please get in touch via any of the routes below:

Telephone: 01952 641 222 ext 5126 or  01743 261000 Ext: 2503

Team Email: sath.patientexperience@nhs.net

Mailing Address: Flat 3, Stretton House, Royal Shrewsbury Hospital,

Mytton Oak Road, Shrewsbury, SY3 8XQ